I have dealt with online shopping before and thought I knew what to expect...Man was I proven wrong! I ordered a Bare wetsuit last minute for a vacation in FL and was worried that I would not receive it in time. I left a customer note on the off chance that someone would actually look at my order, though I didn't expect much. I called a few days later because it was taking awhile to ship my order and wanted to see what the holdup was. Turns out, they had every wetsuit in every color and size EXCEPT for the one I ordered, lucky me I thought. However, the sales rep that had handled my order HAD read my note and took it upon himself to contact Bare personally and had them make an exception in their shipping in order to accommodate my needs by shipping the suit to my door directly from the Bare manufacturing center in Canada and the reason it took a little longer was because Canada was on holiday. Needless to say I got the suit on time and will DEFINITELY be shopping with Scuba Basics again, keep up the great work guys!!!